Terms and conditions of Sale (Your statutory rights are not affected).
Address and contact information:
21st Century Healthcare Ltd.
130 Harley Street
Need any help? Call us on 0207-935-4000
Mon – Fri: 9am to 5pm
Sat: 9am to 1pm
Alternatively, click here to contact us by email.
We fully conform to UK consumer protection (distance selling) regulations 2000. Purchased goods can be returned to us after being opened and inspected upon receipt, but only in their undamaged re-sealable packaging, provided that you notify us in writing of this cancellation within 7 working days of their receipt. We will then fully refund the cost of goods and postage to you of the original order. Refunds and exchanges may only be made within 7 further working days of receiving the original merchandise back from you.
We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused and re-saleable condition.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. 21st Century Healthcare Ltd. is not responsible for returned packages if lost or damaged by the shipper.
A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer. We do not accept liability for: 1. Losses that were not foreseeable to both parties when the contract was made. 2. Losses that were not caused by any breach on the part of 21st Century Healthcare Ltd. 3. Business losses and/or losses to non-consumers. 4. Goods delivered to Work/Alternative addresses given by the cardholder.
2. Deliveries and Risk
Delivery of your product is normally within 5 working days, and frequently within 48hrs. If you need your product urgently you can email or call us direct, so that we can arrange for express delivery. There will be a charge for this service depending on the weight of your parcel. Any delivery date or time can only be estimated and we cannot accept liability for lateness of delivery.
For International deliveries, delivery times are dependant on the efficiency of your country's mail service. Western European parcels normally arrive within 4 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.
We will send goods by recorded signed-for delivery in the UK. However, if the carrier has recorded a failed delivery after several attempts, and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 7 working days, as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, 21st Century Healthcare Ltd. shall, make good any shortage or non-delivery, replace any damaged or defective goods, or, at our discretion, refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing by email (quoting your Invoice number) within 7 working days of delivery of the goods (subject to enquiries being completed).
Payment of the price of the goods comprised in each order shall become due in full via PayPal prior to delivery.
You undertake that all details you provide for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.
Shipping address & Billing address Credit card payments: Your order will only be processed if your credit card billing address and card security code can be verified by PayPal. Only at our discretion we will ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.
All prices are in £GBP Pounds Sterling (UK Pounds).
We aim to provide a high level of service and to provide 100% satisfaction and we rigorously investigate any complaint that you might have. In the unlikely event of an enquiry or complaint regarding the goods or services provided by us, please address them to email@example.com and we will happily resolve the situation within 5 working days and we will keep you informed about the progress. Please provide full details of your complaint. This policy may be modified or changed without notice. We also welcome positive feedback for quality and efficacy of our products to add to testimonials, replacement of goods or refunds of purchase price.
6. Further Information
This website is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without the written permission of a Director of 21st Century Healthcare Ltd.
21st Century Healthcare Ltd. presents items as an invitation for sale and reserves the right to refuse sales without giving reason.
Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All payments are transferred to PayPal or Google Checkout and credit card numbers are encrypted in the software when the order is placed using 128bit encryption. They are only decrypted after they reach our computer systems. They are not held in clear text on any web site.
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